How the complaint process works

How the complaint process works

The complaint resolution process administered by FDRC is fundamentally geared towards the expeditious and equitable resolution of disputes.

The process commences with a meticulous assessment by FDRC to ascertain its capacity to address the complaint effectively. Subsequently, a comprehensive exchange of information is facilitated among all parties involved, with a concerted effort towards reaching an early settlement. In cases where an amicable resolution remains elusive, FDRC intervenes and undertakes mediation activities to foster consensus and recommends a settlement. The parties in question possess the prerogative to concur or dissent with the recommended settlement. In the event of a dissenting stance, FDRC proceeds to propose a definitive final decision.

Should the consumer choose to accept the final decision, it acquires the binding force of compliance on the Scheme Member. However, in instances where the dispute remains unmitigated, this marks the conclusion of the FDRC process, and the complaint can subsequently be pursued through legal channels, such as the Courts.

Read More: https://fdrc.org.uk/consumers/whats-covered/

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