Decisions
Decisions
De-identified and redacted to maintain confidentiality of parties
- Insurance Company Communications and transparency – Complaint upheld
- Decision concerning delay in electronic funds transfer to Forex trading platform– Complaint not upheld
- Decision concerning 1) funds transfer and 2) failure of Stop Loss – Forex Trading platform
– Complaints not upheld -
Application for release of KiwiSaver investment declined because of significant financial hardship
– Direction issued -
Decision concerning alleged manipulation of sale price – Forex trading platform
– Complaint upheld -
Alleged price manipulation Forex trading platform
– Complaint upheld -
Alleged misrepresentation of product – Forex trading platform
– Complaint not upheld -
Cancelled trades – Forex trading platform
– Complaint not upheld -
Multiple complaints about failure of on line trading platform to return investments
– Complaints upheld for each -
Investment house had no authority to transfer funds to another provider that subsequently went into liquidation
– Complaint partly upheld -
Alleged failure to execute request for withdrawal of funds – Forex trading platform
– Complaint not upheld -
Insurance claim for stolen item declined
– Complaint not upheld -
Customers alleged losses when trading – Forex platform
– Complaint upheld -
On Line Forex Provider not entitled to modify trade on basis of contract or of what is fair and reasonable
– Complaint upheld -
Profit from forex trading not released by provider. No defense
– Complaint upheld
Resolve Dispute
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