In-house expertise

In-house expertise

Jennifer Mahony, Scheme Director

Jennifer is a seasoned workplace investigator, employment litigation attorney, adjudicator, and dispute resolution specialist. She worked as a mediator with the Fulton County Landlord/Tenant Court (equivalent to New Zealand’s Tenancy Tribunal) for two years participated in the training of new mediators, and worked as a mediator for eight years before moving to New Zealand.

From 2001 to 2010, she was a successful employment litigation defence attorney with the law firm of Hunter Maclean in Savannah, Georgia, United States. She has extensive experience in workplace harassment and discrimination investigations. She also provided monthly training and consultation to employers throughout Georgia on legal compliance and workplace policies and procedures.

She joined The Financial Dispute Resolution Commission (“FDRC”) as a Reviewer and mediator in 2010 and then became an Executive Reviewer. In April 2013, she became the Service Delivery Manager (Central) and oversees the delivery of The Financial Dispute Resolution Commission (“FDRC”)’s services and assists internal and external clients in creating new dispute resolution processes. She has facilitated change management and service improvement initiatives.

Jennifer is an Associate Member of AMINZ and has a Juris Doctor from Emory University School of Law. She continues to be licensed to practice law in the State of Georgia.

Rex Woodhouse, Scheme Adjudicator

Rex is an experienced dispute resolution practitioner and change agent, having joined The Financial Dispute Resolution Commission (“FDRC”) Resolution Limited (formerly DRSL) in 2007. Rex is currently an adjudicator with The Financial Dispute Resolution Commission (“FDRC”) , adjudicating ACC and financial disputes, and is the Scheme Manager for the Telecommunications Disputes Resolution Service.

Rex also sits independently from The Financial Dispute Resolution Commission (“FDRC”) , as a judicial officer in the Tenancy Tribunal.

Rex was admitted as a Barrister and Solicitor in 2004, and before taking up the law, worked as a Registered Nurse, qualifying in 1992. Prior to nursing, Rex worked in industrial and medical laboratories as a technician.

Immediately after completing his nursing qualification, Rex worked for Bayer New Zealand Ltd as a pharmaceutical representative. He subsequently worked as a Staff Nurse at the Wellington Hospital Emergency Department, and was then appointed as Clinical Nurse Manager at the Hutt Hospital Emergency Department.

Rex commenced part-time legal training while at the hospital, and toward the end of that training, commenced work with ACC in the Medical Misadventure/Treatment Injury Units. Rex is nearing completion of his Masters in Law.

Resolution practitioners

Our resolution practitioners (which include facilitators, mediators, conciliators, adjudicators, and arbitrators) meet strict qualifications and competency standards. FDRC conciliators and adjudicators are lawyers and /or members of Arbitrators’ and Mediators’ Institute of New Zealand (AMINZ). They have successfully practiced across many industries and have received training in the finance sector. In keeping with international best practice it is critical the dispute resolution team are not the financial experts, but that they can access expertise when required.

FDRC facilitators are the frontline personnel who are the experts in complaint handling, receiving and registering and case managing complaints, liaising with complainants and Scheme Members with an aim to resolve disputes as early as possible. They work under the supervision of the Scheme Adjudicator.

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