Feedback about FDRC

Feedback about The Financial Dispute Resolution Commission (FDRC)

The Financial Dispute Resolution Commission (FDRC) is committed to fair and thorough complaint handling – including complaints about our own organisation.

In order to complaint to a FDRC Authorised Firm Member, please go to FDRC Complaint Form.

We welcome your enquiries, feedback, compliments or complaints, please contact us. We are open between 8am and 5pm weekdays, excluding national holidays. You can provide your feedback online by filling in the form below, or download a form to print and submit by fax, post or scan and email.

International calls If you are calling from outside the United Kingdom,
call +44 844 774 7710
Post 71-75 Shelton Street,
Covent Garden,
London WC2H 9JQ,
United Kingdom
Email merchant.enquiries@fdrc.org.uk

If it is a complaint about our service, you can also send your complaint in writing to:

  • Complaint Investigator
  • The Financial Dispute Resolution Centre Ltd
  • 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

Our Complaints Investigator will let you know when we have received your complaint. We will consider your complaint, will consult with the appropriate people and let you know the outcome. This will generally happen within 15 working days. We will let you know if we need more time to carry out an investigation.

In some cases we may wait until your case is concluded before investigating. This is to ensure the independence of the dispute resolution process. We will let you know if this needs to happen.

If you remain unhappy with our response, you can contact the Office of The Financial Dispute Resolution Centre Ltd at result.appeal@fdrc.org.uk

Mandatory fields are marked with an asterisk*.

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