About FDRC

About Us

The Financial Dispute Resolution Commission (FDRC) was established by experienced finance professionals and lawyers as the reserve scheme to provide greater accountability and transparency in the financial sector. The Financial Dispute Resolution Commission (FDRC) is the neutral, third-party Financial Dispute Resolution Centre that is dedicated specifically to financial institutions including forex brokerages, asset management firms, trust funds and payment services providers. The Financial Dispute Resolution Commission (FDRC) sets out to promote the most important values, namely trust, social responsibility and quality service.

The Financial Dispute Resolution Commission (FDRC) is an external dispute resolution (EDR) organization for consumers and traders who are unable to resolve disputes with financial services providers that are members of the FDRC. The FDRC sets out to provide a new approach for traders and brokers alike to resolve any issues that arise in the course of trading the financial market.

Why join the Financial Dispute Resolution Commission?

The Financial Dispute Resolution Commission (FDRC) is the platform where ethical and proper financial institutions meet. These institutions value proper conducts and demonstrate to the clients that the only sustainable way to thrive in the market is to be compliant and competitive.

By joining the Financial Dispute Resolution Commission, companies are demonstrating their commitment to be and keep being the compliant and proper firms, regardless of their licenses and locations. These activities come together to create a leaner, cleaner and more honest financial environment overall.

Financial institutions (“FI”) giving services and advice to the public must be registered on the Companies Office in the corresponding jurisdictions and it is one of the requirements of registration is membership of an external dispute resolution scheme.

A few financial service and advice providers will not have to join a dispute resolution scheme however. These are:

  • FIs that only deal with wholesale clients
  • Individual financial advisers who are employed by a registered financial institution ; and
  • Individual financial advisers who are nominated representatives of a registered financial institution

The Financial Dispute Resolution Commission (FDRC) uses a range of dispute resolution techniques to help with resolving disputes, from simple discussion to more formal conciliation. If in the end the parties to a dispute cannot reach agreement, the Financial Dispute Resolution Commission (FDRC) will issue a final decision. If the decision is accepted by the parties making the complaint, the decision becomes binding on the organisation.

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Who is The Financial Dispute Resolution Commission?

The Financial Dispute Resolution Commission (“FDRC”) is operated by The Financial Dispute Resolution Centre in the United Kingdom.

The Financial Dispute Resolution Commission (“FDRC”) is an independent, Crown-owned company providing specialist conflict management and dispute resolution services. The Financial Dispute Resolution Commission (“FDRC”) employs around 50 staff and contracts with over 80 specialist reviewers and dispute resolution practitioners throughout the United Kingdom and all over the world.

The Financial Dispute Resolution Commission (“FDRC”) handles over 5,000 disputes each year — of all kinds and levels of complexity, including medical, insurance, financial services, telecommunications, family, local government, and building and construction disputes. Our dispute resolution experience underpins our conflict management expertise in all parts of the conflict management cycle — prevention, management, resolution and analysis of conflict.

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Latest News

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